By using this website or calling our dispatch line you agree to these terms. The information on this site is general guidance and does not replace advice from a licensed plumber, electrician, contractor, insurer or physician.
Calls and recordings
Calls to our line may be recorded for quality and training purposes. If you do not want a call recorded, tell the dispatcher at the start of the call.
Scope and pricing
We explain the scope and price of work before it starts, based on measurements and moisture readings taken at your property. Pages on this site describe cost factors in general terms and are not quotes.
Arrival times vary with distance, weather and traffic, and we do not promise them. Same-day response is arranged whenever a crew is free.
Insurance
We provide documentation such as photos, moisture logs and written scope. We do not decide insurance coverage and do not promise approval, payment or direct billing. Check your policy or ask your insurer.
Safety
Water damage can involve electrical, structural and contamination hazards. Follow safety guidance, call 911 or the utility for electrical or gas risks, and stay out of contaminated water.
Changes
We may update these terms and the date above shows the latest version.